Returns and Refunds Policy

📧 Contact us anytime at [email protected] or call +1 719-409-2949

At Yommay, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our Returns & Refunds Policy below.

🔄 Order Changes & Exchanges

  • Double-check all details (size, color, quantity, shipping info) before confirming your order.
  • Orders cannot be modified or exchanged once confirmed due to fast processing.
  • You may cancel within 6 hours to reorder correctly.
  • Contact: [email protected]

🚫 Order Cancellations

❗ Cancellations incur a 10% fee to cover processing & transaction costs.
  • Cancel within 6 hours of order placement.
  • Once processed/shipped, cancellation is not possible.

📦 Return Policy

You may return items within 30 days of delivery. After this period, all sales are final.

✅ Eligible Returns

  • Item arrived damaged or defective
  • Wrong size, color, or design received
  • Product received does not match description

❌ Non-Returnable Items

  • Items worn, washed, or altered
  • Returns without prior confirmation
  • Minor imperfections such as:
    • Loose threads
    • Slight color variance due to lighting or screen display

📌 How to Request a Return or Refund

  • Email [email protected] within 30 days of delivery
  • Include:
    • Order number & proof of purchase
    • Photos of the issue
    • Copy of shipping label/receipt (if applicable)
  • We’ll reply within 2–3 business days with instructions
⚠️ Refunds are processed only after verification and approval.

🚚 Return Shipping Costs

  • Customer bears all return shipping costs (non-refundable)
  • Use trackable shipping methods—we are not responsible for lost or damaged returns

💳 Refund Processing Time

  • Processed within 2 business days after item inspection
  • Refund issued to original payment method
  • May take 10–15 business days to reflect depending on bank

❗ Important Notes

  • Unauthorized returns will be rejected
  • Returned items must be in original condition and packaging
  • We are not liable for return packages lost in transit

📞 Need Help?

If you have any questions or need support, please contact us:

  • Business Name: Rakubase Group LLC
  • Email: [email protected]
  • Phone: +1 719-409-2949
  • Support Hours: Monday – Friday, 8:00 AM – 5:00 PM PST

We aim to respond within 2–3 business days.